Buying live stock
All our marine livestock is guaranteed for 48 hours.
If something dies or becomes sick we will require a water sample and test before a refund is given within 24 hours of death or disease and a photo of the dead animal may be required as proof of death.
if the water quality is poor or not right we reserve the right to refuse a refund.
We reserve the right to refuse a refund if we feel our guarantee policy is being abused or that the livestock is being kept incorrectly.
we are not responsible to any diseases or pests introduced to your aquarium. We do our best to maintain a disease and pest free environment but it is up to the customer to dip all corals and quarantine all new purchases. All purchases are at the buyers discretion and judgment.
We reserve the right to refuse sales of any livestock to anyone we feel will cause the animal harm or is rude or abusive to staff.
any rudeness or refusal to co-operate with our safe shopping policy including mask wearing will be asked to leave and barred from the store. we have a zero tolerance policy on rudeness or disrespectful behaviour to staff or other customers.
lastly if there is an issue please do not hesitate to get in touch with us as soon as possible we are always happy to help where we can and value our customers.